Frequently asked electrical questions, Penzance, Cornwall

Frequently asked questions

Find answers to common electrical questions

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Below you’ll find a list of frequently asked questions. If you can’t find what you’re looking for, or you’d like some extra information please don’t hesitate to give us a call on 01736 447 307.

What is an EICR and why do I need one?

An EICR is an “Electrical Installation Condition Report”.

This is a full test and inspection of your current electrical installation. An “MOT” for your electrical installation.

This is a clear report of the status of your installation and what (if anything) is required to bring it up to a satisfactory level.

Why is my dimmer switch hot to the touch?

Some older dimmer switches warm up during use. This is due to the electrical load going through then and that they are constantly working to keep the lights dim.

More modern dimmer switches work at a lot lower temperature and are cool to touch.

Some older dimmer switches warm up during use. This is due to the electrical load going through then and that they are constantly working to keep the lights dim.

More modern dimmer switches work at a lot lower temperature and are cool to touch.

Can I change my light switch to a dimmer switch?

This depends on your current lighting, if it is dimmable or not.

We may have to also assess if the box behind the switch is deep enough to take a dimmer switch, as a dimmer switch recesses further into the wall than a standard switch.

We have solutions for all the above and we would be more than happy to find a solution for you.

Why do my lights flicker?

There may be a number of issues for this. Sometimes it can be down to the lamps in the lights installed not being a good standard or a non-dimmable lamp in a dimmable light fitting.

Or it can be down to a dimmer or standard switch fault.

We can help sort any of these issues.

There may be a number of issues for this. Sometimes it can be down to the lamps in the lights installed not being a good standard or a non-dimmable lamp in a dimmable light fitting.

Or it can be down to a dimmer or standard switch fault.

We can help sort any of these issues.

How can I tell what is tripping my fuse board?

You may be able to fix this issue yourself with some detective work.

Start off by switching off all electrical appliances and physically unplugging appliances where possible.

Then go to the fuseboard and reset the trip. If it stays in place, then one by one, plug and turn on all electrical items until it trips again. The last item to switch on or plug in before it trips again may be causing the issue.

If you are still having issues, please contact us and we will get an engineer out to you asap.

How do I know if I need my house re-wired/my electrics are safe?

If you have any questions or worries about your electrics, we would advise a full EICR, at our fixed price for domestic property. This will clearly show any issues you have at your property and the cost of rectifying them.

How often should I get my fuseboard checked?

Your fuseboard, AKA consumer unit, should be checked as part of an EICR, carried out every 5 years in a domestic property.

If the property has newly been re-wired then it is up to the installer to decide when the next test is to be carried out.

Do you charge a call out charge?

We have 3 simple levels to our call-out charge:

Priority – Engineer to be with you within 3 working days.

Same day call-out – Engineer to be with you that same working day if within our opening hours.

Out of hours call-out – Engineer to be with you out of working hours including weekends.

We charge a call-out fee to cover the first hour of labour for each of these options. All hours of work after this are charged at the standard rate.

Our call-out charges rise from priority up to out of hours call-out.

What electrical safety standards do Iandlords need to know about?

From the 1st July 2020, all new let properties require an up to date, satisfactory EICR (Electrical Installation Condition Report) and all let properties from 1st April 2021.

An EICR is a full electrical report on a property, basically an MOT for a house.

This notifies the landlord of all electrical recommendations and/or requirements needed to get the property to pass its EICR. Or if the property is already at a satisfactory level, then the certificate will last for 5 years, and the landlord can use it for insurance and letting purposes.

How do I make my electrics more environmentally friendly?

The best way is to use low energy fittings where possible. LED lighting is more than ever becoming standard for installations now. LED lighting gives off the same or more light than its halogen equivalent, but for a small amount of the running costs.

We can advise on the best ways you can make your installation more environmentally friendly.

As a company, we also recycle all dry materials produced from our work, all metal (including old appliances), and all electrical cables.