Falmouth Couple Move to a Green Life

1. Introduction
Chris and Sue Parry from Cornwall were initially looking to install an EV charging point at home.
With a desire to embrace greener living, they soon decided to take it a step further and invest in
solar panels. NSN Electrical took care of both the EV charger and the solar panel installations,
turning their household into an eco-friendly powerhouse. Chris and Sue are thrilled with how
seamless the entire process was, thanks to NSN Electrical’s expert guidance and support.

2. Customer Background 
Chris and Sue Parry have always been eco-conscious, and after years of long commutes while
working full-time, they were excited to enjoy their retirement by transitioning to more sustainable
living. Since purchasing their electric vehicle, they’ve enjoyed the convenience of charging at
home, eliminating the need for frequent trips to petrol stations. However, with rising electricity
costs, they began exploring solar solutions to maximize their EV’s benefits while reducing
household energy expenses. The switch to solar seemed like the natural next step in their journey
toward sustainability, allowing them to make the most of their EV and contribute to a greener
future.

3. Identifying Pain Points 
Before adopting solar panels, Chris and Sue faced several challenges: rising electricity bills, a
growing concern about their carbon footprint, and the desire for a hassle-free way to power their
home and vehicle. They were particularly frustrated by the ongoing costs associated with
charging their EV from the grid and wanted a more cost-effective, long-term solution. The couple
also hoped to future-proof their home against energy price hikes while making a positive
environmental impact. Finding a provider that could simplify the process and offer ongoing
support was crucial for them, as they wanted to ensure they were making the right investment.

4. Initial Objections and Reassurances 
Chris and Sue were initially hesitant about the upfront investment in solar panels and unsure
about the potential disruption during the installation process. They were concerned about whether
the panels would provide enough energy savings to justify the cost and how complex the
maintenance might be. However, after researching different providers and speaking with NSN
Electrical, their worries were quickly put to rest. NSN Electrical provided a comprehensive
consultation, offering clear, straightforward answers to all their questions. The team demonstrated
the long-term benefits of solar energy, both financially and environmentally, and assured Chris and
Sue of the seamless installation and ongoing support.

5. Experience with the Product/Service
From the initial consultation to the final installation, Chris and Sue couldn’t have been more
pleased with NSN Electrical’s service. The team was consistently professional, knowledgeable,
and attentive, ensuring the couple felt comfortable every step of the way. The installation was
completed efficiently, with minimal disruption to their daily routine, and the NSN team took the
time to explain the system’s operation and features. Chris and Sue particularly appreciated the
team’s polite and courteous nature, making the entire experience pleasant and stress-free. Any
minor hiccups were promptly addressed, showcasing NSN Electrical’s commitment to
exceptional customer service. The couple feels confident in recommending NSN Electrical to
others and appreciates the ongoing support provided, ensuring they get the most out of their
solar investment.

6. Benefits Realised 
Since installing the solar panels, Chris and Sue have experienced significant benefits. Their
energy bills have noticeably decreased, and they now enjoy the freedom of charging their EV
directly from the solar power generated by their own roof. This has provided substantial savings
compared to relying on grid electricity and has significantly reduced their overall carbon footprint.
Beyond the financial and environmental advantages, they’ve gained peace of mind knowing
they’re contributing to a more sustainable future. The investment has not only enhanced their
home’s energy efficiency but also added value to their property. With NSN Electrical’s continued
support, they feel empowered to make further eco-friendly choices and are excited to see the
long-term impact of their solar system.

7. Conclusion 
Chris and Sue Parry couldn’t be happier with their decision to go solar with NSN Electrical. The
entire process was smooth, and the benefits have exceeded their expectations. From reducing
their energy bills to enhancing their green lifestyle, the experience has been transformative. They
wholeheartedly recommend NSN Electrical to anyone considering a switch to solar, confident in
the quality of service and support provided. For Chris and Sue, choosing NSN Electrical was not
just a purchase; it was a smart, sustainable investment in their future.